Returns/Exchanges
Online Returns & Exchanges
To request a return or exchange, please email us at service@thethingsbetween.com within 14 days of your purchase or delivery date. Be sure to include your order number and reason for return.
All sale items, home goods, and accessories are final sale. No returns, exchanges, or refunds.
In-Store Returns & Exchanges
Items can be returned or exchanged in-store at our ROW DTLA location:
767 S. Alameda Street, Suite 196, Los Angeles, CA 90021. In-store returns/exchanges are only eligible for store merchandise.
To be eligible for a return or exchange:
- Items must be unworn, with original tags attached
- Must be accompanied by a valid receipt
- Must be requested and returned within the 14-day window
Refunds are processed once items are received and may take 7–10 business days to appear on your statement.
All sale items, home goods, and accessories are final sale. No returns, exchanges, or refunds.
Final Sale Policy
All sale, promotional, and lifestyle items are final sale and are not eligible for returns, exchanges, or refunds.Please note that during sitewide promotions and holiday sales, all purchases made using the promotional discount are considered final sale unless otherwise explicitly stated at the time of purchase.
Only promotions explicitly advertised as “returnable” at the time of purchase are eligible for return or exchange.
Price matching is not offered on any sale or promotional items.